The Good People at Rio Grande Games
I'd like to talk about a recent experience I've had with the customer service guy at Rio Grande Games (Jay). This past week I happened to find myself looking over the company website that can be found here: riograndegames.com. Although the look of the current website is less than impressive (apparently a new site is in the process of be built) what you can get is excellent support and some hard to find game bits.
The most exciting thing I found was instructions for acquiring the Diamond Joe expansion for Niagara. This small expansion was designed to be given out at various conventions. For most gamers these expansions can be very costly to pick up as the prices tend to be extremely inflated when you are forced to buy them on ebay or the BGG marketplace. It turns out that if you aren't able to make it to one of the conventions that Rio Grande is scheduled to attend this year you can simply send the company $5 via paypal and your Diamond Joe expansion will find itself in the mail and on route to your house. For those of us who have already had hours of fun with Niagara and its expansion Spirits of Niagara this is about as good as it gets.
I also want to mention another way that Jay at Rio Grande games has gone beyond the call of duty. I fired him off an e-mail explaining the problem I have had (many of us have had) with the game Manila which is of course that the well produced coins that come with the game aren't plentiful enough to meet the needs of all the players. It's a real pain to play a game and find that the resource you are are fighting for is in short supply. I asked if it would be possible to order an extra set of coins and he was more than happy to oblige. Again, my game bits are in the mail.
I have to say that I have never been treated better by a game company and so I just wanted to give Rio Grande a big 2 thumbs up!!!
Canadian Gamer (Jason)
P.S. I'm going to be throwing up another post later tonight about the great game Lifeboats.
